Rachel is the Director of Customer Success at IrisPR Software. She describes her professional focus as: Looking to make our technology as easy to incorporate into everyday life for our customers as possible. My goal is to make it incredibly easy for our customers to be our customers.

Tell us about your first job in tech. Who did you work for, what was your role, and what excited you about the work you did?

Bluemedia – I was a Project Manager to the VP of Sales. What excited me about the job was the chance to help create tangible products for our customers, and facilitate an enjoyable experience for them along the way. I enjoyed the relationships I developed with our customers, and felt a sense of pride when I knew that they trusted me with their projects and their visions.

Describe your job in technology today.

I am the Director of Customer Success at IrisPR Software, which means that the main parts of my job include onboarding and training our new clients, as well as providing ongoing support & troubleshooting. I also work closely with our Dev and leadership teams to ensure that our software is growing in a way that matches what our clients are asking for. I strive to be as proactive as possible in this regard, so that our clients are “wowed” when a new feature rolls out.

If there was point in your childhood when you first became interested in technology, describe that event or experience.

My dad created and ran his own computer software business when I was really young, and especially during the beginning when our home was his office, I got to see a lot of his work. He would enlist my help in putting together his manuals and training booklets, and I enjoyed seeing his work – however foreign it looked to a child me at the time. He would also create really simple computer games for me to play when he had the chance, and over time this developed into time we would share playing computer games together. This fostered an early sense of familiarity and ease with computers for me, so I was never intimidated by them growing up.

What do you love most about working in the tech world?

I think that tech can be intimidating to most people, especially new technology. As with anything, we get comfortable with what we know, and this can lead to becoming complacent. What I love about my job is helping show people that our technology CAN fit into their world and that it doesn’t have to be scary. In fact, it’s pretty easy to learn and it’s going to make their work lives a whole lot simpler. I want to show our clients the human aspect of technology.

For more information on Rachel Beauvais, connect with her on LinkedIn or follow her on Twitter @RachelIrisPR.

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